How can we help you?

The average delivery time is 2 to 5 business days. As soon as your order leaves our warehouse, you will receive an email with a tracking code. Depending on the shipment type and the destination country, we ship with PostNL or DHL.

After shipment, you will receive an email with a tracking link. You can use that link to follow the current status of your order.

We ship orders with PostNL or DHL. This depends on the shipment type and the destination country. As soon as your parcel is on the way, you automatically receive a tracking link.

If you are not home, the carrier will often deliver the parcel to a neighbor or to a nearby pickup point. You can see this in the tracking information.

In some cases you can still submit a change through the tracking link. If that is no longer possible, feel free to contact us.

You can register your return using the instructions in your confirmation email or through your account. Once your return is approved, you will receive the next steps for sending it back.

You can also read our policy on the return policy page. If you have questions about your situation, please feel free to contact our customer service team.

Once your return request has been approved, you will receive the return label by email or in your account. Depending on the return type and the destination country, this will be a PostNL or DHL label. Print the label and place it clearly on the parcel.

You can check the status of your return in your account. If you do not yet see a return label or shipping update there, your request may still be under review.

If you are unsure about the status, feel free to contact us.

Yes, in many cases an exchange or replacement is possible. Contact us and we will look at the best solution for your situation together.

We refund the full purchase amount as quickly as possible, but no later than 14 days after we receive your withdrawal notice.

We may wait to issue the refund until we have received the products back, or until you have shown proof that you returned them. The refund is made through the original payment method.

Yes. You may try the Senifone for up to 30 days. If you are not satisfied, you can return the device free of charge according to our return policy.

You are entitled to expect a proper product with every purchase. That is why the warranty covers defects for which you as the user are not responsible.

Damage caused by dropping, impact, or water is generally not covered by warranty. If you are unsure whether your issue is covered, please contact us and we will review the situation with you.

Contact us as soon as you suspect a defect. We first assess the problem and then let you know the best solution, such as repair or replacement.

The repair time depends on the type of defect, but we aim to provide you with a repaired product or a replacement Senifone within about 1 week.

All items you buy from us are covered by the legal warranty. This means a product must do what you can reasonably expect it to do.

Some products may also be covered by a manufacturer's warranty. In practice, we offer 2 years of warranty on defects not caused by the user. This warranty does not affect your legal rights.

The Senifone device insurance covers damage from drops, impacts, and moisture, unexpected defects and technical failures, and theft of the device, provided the theft has been reported to the police.

For the full coverage, always check the insurance terms and conditions.

Contact us at +31 85 060 65 89 or info@senifone.nl. We will review your situation right away and arrange the next steps.

Most cases are resolved within 7 working days. No complicated procedures, just fast and personal help.

Yes. The coverage is valid worldwide. Wherever you are, your phone remains protected.

You can take out the insurance for as long as you own the smartphone.

Please note: the monthly rate is only available during the first 37 days after purchase. After that, the insurance can only be taken out at the yearly rate.

With monthly payment, the insurance costs €7.50 per month.

With yearly payment, you pay €60.00 per year. That is equivalent to €5.00 per month and saves €30.00 per year compared with monthly payment.

Yes, you can cancel the insurance at any time. The coverage remains active until the end of the paid period.

After that, no further costs will be charged and the subscription stops automatically. Contact us if you want to cancel the insurance.

You can find the full terms on the Smartphone insurance terms and conditions page.

The easiest way to transfer contacts is via your SIM card, Google account, or by adding them manually. You can transfer photos with a cable or through a reliable cloud service.

If you cannot work it out, feel free to contact us and we will help you further.

The full Senifone S1 manual is available online at manual.senifone.com. The Senifone S1 also includes the Manual app with the same information.

If you still need help, please feel free to contact us.

Go to the phone settings and open the SOS button section. There you can add one or more contacts and adjust the desired settings.

Open Settings, choose Wi-Fi, and tap your network. Then enter the password to connect.

Yes. You can wake the screen by tapping it twice.

Go to All apps > Settings > Display and enable the tap-to-wake function there.

The Senifone S1 runs on Android and has access to the Google Play Store. You can install many well-known apps there, such as WhatsApp, Google Maps, and banking apps.

Search for the app in the Play Store and follow the steps on the screen.

Yes, many banking apps work on the Senifone S1 and can be installed through the Google Play Store. It is always good to check in the Play Store whether your bank's app is available.

Yes. Open the Google Play Store on the Senifone, search for WhatsApp, and follow the steps on the screen to install the app.

Yes. You can install apps yourself through the Google Play Store, as long as they are suitable for the device and Android version.

Open All apps and tap the Play Store. Search there for the app you want to install and follow the steps on the screen.

Yes. You can use the Google app or Gemini for this, depending on what is available on your device. That allows you to give commands or ask for information with your voice.

If you cannot work it out, feel free to contact us.

Yes. The Senifone S1 supports most hearing aids. In many cases you can connect your hearing aid to the device via Bluetooth.

Please note that pairing works differently for each hearing aid. For extra help, consult the manual of your hearing aid or your hearing care professional.

First check whether your SIM card is inserted correctly and active with your provider. Then try calling several numbers.

Also test the SIM card in another phone. Does it work there but not in the Senifone? Then contact our customer service.

First check whether your SIM card is active and ask several people to call you. Can one person reach you but another cannot? Then check whether that number has accidentally been blocked.

Can you make calls yourself but not receive any? Then check whether Do Not Disturb is enabled. Also test the SIM card in another phone. If the problem remains, contact us.

Enable VoWiFi and calling over the internet if those features are available on your device and with your provider. Also check whether your Senifone is fully up to date and install the latest software update first if needed.

First check whether your device is up to date and install the latest update if needed. Then restart the phone once.

If that does not help, check whether you still have enough free storage space. Remove unused photos, videos, or other files if needed to free up space.

First hold the power button for 10 seconds. Do you feel a vibration but the screen stays off? Then the device is still responding.

Next, leave the Senifone on the charger for 15 minutes and then hold the power button again for 10 seconds. Also try another cable or charger, because the battery may be completely empty. If it still does not work, contact us.

The Senifone S1 charges through Micro-USB. Preferably use the included charger and cable or a suitable high-quality replacement.

The Senifone S1 has a 5000 mAh battery. Depending on use, the battery usually lasts 2 to 4 days on a single charge.

Does the battery drain faster than expected? Lower the screen brightness, shorten the screen timeout, and check whether apps are using a lot of power in the background.

First try another cable, adapter, or wall socket. Also check whether the charging port is clean and reconnect the device afterwards.

If the problem remains, contact us.

The reviews shown on our website are collected through the independent third party Trustpilot. You can find more information in the Trustpilot reviewer guidelines.

After your order you will receive a confirmation by email. If you need a separate invoice, feel free to contact us and we will send it to you.

As soon as we have received your payment, your order is processed. You then receive a confirmation and later a shipping email once the parcel is on its way.